How to · Canceling

How to cancel a Cuchumbo without souring the group

Dates that don't work, too few people, a difficult year: sometimes the exchange has to be called off. How to tell the group, what to do about gifts already bought, and how to delete the data.

A kraft gift, an envelope and a bowl of name slips on a desk with twine and scissors

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Eight days before the party, the organizer realizes the date clashes with a family event that can't move. They draft the message three times and send none of them, hoping the problem will solve itself.

By the time they write it, half the group has already bought a gift. Canceling an exchange has two parts: telling people and deleting the data.

The first is what the group cares about, and it goes better done early with a clear explanation. The second takes one click in Cuchumbo.

Canceling, step by step

  1. Cancel before the draw, if you can

    Before the draw nobody has bought anything, so canceling costs nobody anything. After it, someone may already have a gift. If you can see the exchange isn't going to happen, cancel as soon as possible.

  2. Tell everyone at the same time

    Send one message to the whole group at once, with the real reason and without blaming anyone. For example: “The dates aren't working this year, so we're calling off the exchange. Let's pick it up again next December.”

  3. Sort out gifts already bought

    If someone already bought a gift, suggest exchanging it at another get-together, like a dinner or New Year's, or tell them plainly they can keep it or give it to someone else.

  4. Suggest a date for next time

    If you mean to play again, say so in the same message and suggest a rough date. Next year you can set up a new exchange in a couple of minutes.

What to avoid

Don't cancel by going quiet or by telling people one at a time: the group ends up half-informed. Give the real reason; if you blame the budget when the problem is the dates, someone will suggest lowering the limit and you'll have to explain it all again.

How to delete the exchange in Cuchumbo

On your organizer page, the Delete option removes the exchange with its participants, hints and results. It can't be undone and it doesn't notify the group on its own, so send the message yourself.

See also

Popular gift ideas

Gift ideas picked to match the season. As an Amazon Associate, Cuchumbo earns from qualifying purchases. Links open Amazon in a new tab.